With dealing with China, how do we handle communication?

Avnan's fluently bilingual staff will ensure proper communication for our customers.

I hear businesses can be volatile. What happens if the factory suddenly goes out of business?

Avnan's 20 years of experience has given us strong factory relations and we will handle this risk for you.

What about the quality? Some products from China have poor quality.

Avnan has engineers auditing & monitoring our factories' quality ensuring our worldwide reputation.

What about the time zone difference? Make calls at night is inconvenient.

Avnan works on a 24hr cycle so that you don't have to.

Do we need to meet container load minimum order quantities?

Avnan buys frequently from China allowing lower minimum order quantities for our customers.

Is shipping from China expensive if you do not have a container load?

Yes, it is expensive; however, Avnan buys frequently lowering your shipping costs, we quote FOB Oakville, Canada or door delivered.

How do we deal with long shipping lead times?

Avnan can develop and manage effective stocking programs.

Is the customer service poor if you are not a high paying customer?

You only need to deal with Avnan and our grouped buying power helps ensure responsiveness. We believe in customers first.

Some factories can be emotionally sensitive easily turning away business, how do we handle this?

Avnan handles all the stress dealing with the factories while maintaining strong relationships.